Super Retail Group Corporate - Super Retail GroupCorporate Gift Cards

Frequently Asked Questions

Do Super Retail Group Gift Cards expire?

No, Super Retail Group gift cards do not have an expiry date.

Do I need to register to place a Gift Card order?

Yes. Before you can place an order with Super Retail Group Corporate Gift Cards you will need to register your business contact and company details. Once registered, Super Retail Group is able to provide a more efficient service to you and your business. This includes efficient order processing, tracking the status of your Gift Card orders and overview of order history. If you are having any difficulty registering, please contact the Super Retail Group Corporate Gift Card Team on 1800 497 007.

How do I place a Gift Card order?

Once registered with Super Retail Group Corporate Gift Cards, you can place your Gift Card orders online by logging into your account at https://www.srgcorporategiftcards.com.au. If you are having any difficulties placing your Gift Card order, please contact the Super Retail Group Corporate Gift Card Team on 1800 497 007.

Tell me more about personalised eGift Cards?

Content guidelines

Images/videos must be personally created by you and must ensure it does not breach any intellectual property, privacy, publicity or other rights of any third party.
Images/videos must:

not contain provocative, sexual, violent or otherwise offensive content
not contain nudity or semi nudity
not contain profanity or obscenities
not contain firearms or weapons or appear to be violent or abusive
not contain libellous, defamatory, discriminative or other content deemed offensive
not contain material that could infringe copyright, including without limitation, images of celebrities, actors, musicians, sports people, cartoons or other famous people
not contain racial, prejudicial or discriminatory subject matter
not contain images that show illegal or anti-social behaviour
not contain nationalistic, political statements or politically motivated messages or symbols

All Videos/Images that are submitted will be reviewed prior to being available for review to ensure that video/images are appropriate and do not infringe any rights.

Q. Can I personalise an eGift Card?

Yes, you can personalise a BCF, Macpac, rebel, Supercheap Auto or Group eGift Card with a photo or video message, available all year around.

Q. Can I personalise a physical Gift Card?

No. Only digital eGift Cards can be personalised on the website.

Q. How does it work?

Visit www.srgcorporategiftcards.com.au
At checkout, you have the option to record a video message, upload a pre-recorded video, take a photo or instead add a picture
Confirm that you are not uploading media that goes against the brand upload guidelines. These can be found here
Save/upload your Personalised Video/Photo
Once the Video/Photo has been approved your recipient will receive an email with a link to their eGift Card with their personal message to view.

Q. What format does my image need to be in?

You can upload images in any of the following formats: JPEG, JPG or PNG

Q. What format does my video need to be in?

You can upload your video in any of the following formats: Anything supported by your browser (MOV, MP4, WEBM)

Q. Is there a size restriction?

Video recordings/uploads:

Anything supported by your browser up to 60 seconds and 100MB
Photo uploads: maximum file size is 100MB

Remember, if you use a low resolution photo or over zoom, the Image/Video may not be clear when uploaded. A sharp, close-up shot is ideal with suitable lighting.

Q. Is there additional charges to add a Video/Image to the Personalised eGift Card?

No. There are no additional costs to personalisation eGift Cards.

Q. Can I upload an image of my family or friends?

Yes, provided you have their permission, or in the case of someone under the age of 16 years, the permission of their parent or legal guardian.

Q. Can I see what my Personalised Image/Video looks like before I submit?

Yes, you will have a chance to review the Video/Image before submitting it for final processing

Q. How long is my Personalised Video/Image available for?

Recordings will be hosted for 30 days, and then deleted. The recording will not be shared with any third parties. Be sure to download the Image/Video before the files are removed

Q. What happens if Super Retail Group does not accept the Video/Image I have uploaded?

We will notify you and invite you to try again

Q. Can I use more than one Video/Image Personalised eGift Card?

You can only select either one image or one video

Q. If I use ‘Upload File for Delivery’ for my delivery method, can I choose different images?

No. If you select ‘Upload File for Delivery’ and personalise at the checkout, the personalisation will apply to each card order in that file.

Q. Can I change my image?

Changes cannot be made once you have submitted. Please note that refunds will not be provided if the incorrect Video/Image is uploaded due to an error on your part.

Q. Can I cancel a Personalised eGift Card?

Once your Video/Image has been uploaded, you cannot cancel your Personalised eGift Card order or ‘change your mind’. This does not apply if your eGift Card is faulty or does not meet a Consumer Guarantee under the Australian Consumer Law.

Q. Why am I unable to upload my Video/Image?

There are a few reasons your Video/Image may not be uploading or you are unable to use the site, such as:

Your Video/Image does not meet the file format or size requirements
Your Video/Image is not currently stored on your device or computer
Your device or computer settings are not compatible or out of date
You have not allowed the browser to access the camera or photo album on your device or computer

Q. Can I use any device or computer?

Please ensure your device or computer is compatible with the below

Browser: Chrome, Safari or Firefox
Desktop: Windows 8 and above
Mobile operating systems: iOS 9 and above / Android 4.4 and above

Q. Can I purchase more than one Personalised eGift Card?

Yes, there are no restrictions on the number of Personalised eGift Cards an individual can purchase. You have the choice to purchase multiple Personalised eGift Cards and upload the same Video/Image to multiple Personalised Gift Cards.

How do I update my personal business contact and company information?

Personal business contact and company information details can be updated via our website at https://www.srgcorporategiftcards.com.au or you can contact the Super Retail Group Corporate Gift Card Team on 1800 497 007 or emailing us at giftcards@superretailgroup.com.

Are my personal business contact and company information details secure?

Keeping your business information safe and secure is important to Super Retail Group. Please read the Super Retail Group Corporate Privacy at https://www.superretailgroup.com.au/privacy-and-security/ that outlines how Super Retail Group collects, stores, protects and uses your personal business contact and company information in the provision of Gift Card services to you and your company.

Are there Gift Card Order Terms and Conditions?

Yes. The Gift Card Order Terms and Conditions contain important information regarding ordering Gift Cards from Super Retail Group. These Order Terms and Conditions are in addition to any terms and conditions that apply to the use of Gift Cards available through Super Retail Group and any specific ordering terms and conditions that apply. Please read the Super Retail Group Gift Card Ordering Terms & Conditions for further information.

Is there a minimum/maximum dollar amount that can be loaded on a Gift Card?

Yes. The minimum amount loadable is $5 and maximum load amount is $4,999 per individual Gift Card.

What is the minimum number of Gift Cards required for an order?

The minimum quantity of Gift Cards required for an order is one (1). There are additional fees and charges such as delivery fees that may apply regardless of the number of cards ordered or the total value of an order.

Will I get a tax invoice?

Yes. Once your order has been processes, a tax invoice is sent via email. The tax invoice is sent to the email address provided at the time of registration.

How do I check the status of my order?

You can check the status by logging on at https://www.srgcorporategiftcards.com.au or you can contact the Super Retail Group Gift Card Team on 1800 497 007.

What delivery options are available and how much will delivery cost?

All deliveries are made by courier to your nominated address. A delivery fee of $12.95 per specified delivery address applies to Super Retail Group Gift Cards.

Can I nominate another person and/or company to receive my Gift Card order?

Yes. You can order your Gift Cards and have the order delivered to any person and/or company nominated as the delivery recipient.

Can I pick up my Super Retail Group Corporate Gift Card order at a nominated Store?

No, unfortunately all Super Retail Group Corporate Gift Cards ordered online will need to be delivered to your nominated address and can not be collected from any Super Retail Group store.

When will I receive my Gift Card order?

Most Gift Cards will be delivered within 4-6 business days from date of payment however there are some exceptions. Please contact the Super Retail Group Corporate Gift Card Team on 1800 497 007 to discuss.

What methods of payment can I use?

Super Retail Group Corporate Gift Cards offers flexible payment methods including direct deposit and credit card payments.

What fees and charges are applicable to my Gift Card order?

In addition to the loaded value of the Gift Card(s) in your order, there may be other applicable fees and charges including delivery fee(s) per order.

Are Gift Cards secure?

Super Retail Group Corporate Gift Cards are sent inactive. Before a Gift Card can be used the Gift Card order must be activated using a confidential “Bulk Activation Code”. Once an order is activated, the cards must be treated like cash, as lost or stolen cards cannot be replaced or refunded.

Are there Gift Card Terms of Use?

Yes. There are Gift Card Terms of Use for all Super Retail Group Gift Cards. You can find Gift Card Terms of Use located at https://www.srgcorporategiftcards.com.au/CMS/Page/TermsConditions. The Gift Card Terms of Use contain important information that should be read and understood before you order the Gift Card(s).

Where can I redeem Super Retail Group Gift Cards?

Super Retail Group Gift Cards can be redeemed at any BCF, Supercheap Auto, Macpac or rebel store respectively across Australia and online at www.bcf.com.au, www.macpac.com.au, www.rebelsport.com.au and www.supercheapauto.com.au respectively. Super Cheap Auto New Zealand and Macpac New Zealand Gift Cards can be redeemed at each respective store across New Zealand and online at www.supercheapauto.co.nz and www.macpac.co.nz.

Can I reload Super Retail Group Gift Cards?

No. Once a Gift Card has been loaded, the card's value cannot be increased.

What if a Gift Card is lost or stolen?

Once Gift Cards are activated they should be treated like cash as lost or stolen Gift Cards cannot be replaced or refunded.

What is a Digital Gift Card?

A digital Gift Card or often referred as an eGift Card is a Super Retail Group gift card that is delivered via an email. You choose the amount and their message and they will receive your personalised email within a few hours. The eGift Card can be redeemed online using the gift card number and PIN or instore by printing the email or presenting on a smart phone.

What is the Bulk Upload functionality?

Bulk upload functionality offers you the option to have your Super Retail Group order sent to multiple delivery addresses by uploading a file template with your nominated delivery addresses. This functionality can be used for both plastic and digital Gift Cards.